Frequently Asked Questions

Everything you need to know about shopping at Miku Loft.

How long does shipping take?

Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of placement. After this window, the order may have already entered the fulfillment process.

Do you ship internationally?

Yes, Miku Loft ships to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How can I track my package?

Once your order ships, you will receive an email containing a tracking link. You can also track your package directly through our 'Order Status' page using your order number.